<?xml version="1.0" encoding="UTF-8"?><!-- generator="wordpress/1.5" -->
<rss version="0.92">
<channel>
	<title>The CSR Files</title>
	<link>http://www.adrianneblackfire.net/csrfiles/index.php</link>
	<description>The continued exploration of human stupidity, as seen from the dungeons of the Customer Service world...</description>
	<lastBuildDate>Fri, 28 Sep 2007 05:29:14 +0000</lastBuildDate>
	<docs>http://backend.userland.com/rss092</docs>
	<language>en</language>

	<item>
		<title>Case # 112</title>
		<description><![CDATA[My new "favorite" conversation between myself and customers...

Me: What's the name on the card?
Customer: Bank of America.
Me: No...  The name on the card.
Customer: Oh...  Visa.
Me: Whose name is on the credit card?
Customer: Um...  
Me: Thank you! ]]></description>
		<link>http://www.adrianneblackfire.net/csrfiles/index.php/?p=114</link>
	</item>
	<item>
		<title>Case # 111</title>
		<description><![CDATA[So this woman called, today.  She said she was looking at her bill and saw all these charges for things she doesn’t need.  She goes right past the charges for her actual service and starts reading off the taxes and fees.  It took a lot to keep from telling her that no [...]]]></description>
		<link>http://www.adrianneblackfire.net/csrfiles/index.php/?p=113</link>
	</item>
	<item>
		<title>Case # 110</title>
		<description><![CDATA[Another one I just had to share...  (Two in less than a week...  I don't know whether to be amazed or not...)

Convo is exact, with slight changes to hide identity and such...

Rep: adrianne, I have a cust who's trying to download "Software B" for mac...  I directed him to the website to [...]]]></description>
		<link>http://www.adrianneblackfire.net/csrfiles/index.php/?p=112</link>
	</item>
	<item>
		<title>Case # 109</title>
		<description><![CDATA[Okay...  so...

Apparently, the Customer Support line, here at work has become confused with an escort service.  We just had a guy call in...  drunk off his arse, to request that we send him strippers...

...

WTF?!?! ]]></description>
		<link>http://www.adrianneblackfire.net/csrfiles/index.php/?p=111</link>
	</item>
	<item>
		<title>Case # 108</title>
		<description><![CDATA[Me: What version of our software are you using?
Customer: The $16.95 version.

...



.........


Why do I even bother? ]]></description>
		<link>http://www.adrianneblackfire.net/csrfiles/index.php/?p=110</link>
	</item>
	<item>
		<title>Case # 107</title>
		<description><![CDATA[I got put in charge of going through voice messages that were left for support today (joy of joys...) and I came across this beauty:

"Um I actually need to speak to somebody, for my service is not working.  I pay for a service and I really need some technical support here.  And I [...]]]></description>
		<link>http://www.adrianneblackfire.net/csrfiles/index.php/?p=109</link>
	</item>
	<item>
		<title>Case # 106</title>
		<description><![CDATA[Yes, yes...  Calling about problems with your friend's account (and your's) works so well, when you 1) don't have your account information, 2) the email addresses you give me are nowhere in our database, 3) you don't have the credit card number that's being charged, if this is a billing issue and 4) you're [...]]]></description>
		<link>http://www.adrianneblackfire.net/csrfiles/index.php/?p=108</link>
	</item>
	<item>
		<title>Case # 105</title>
		<description><![CDATA[An oldie, but a goodie...

Me: Ma'am we can't call your bank, because we're not their customer.
Woman on phone: Yes you can, people do it all the time.  You can call them and get an approval.
Me: We already tried to call the charge in, Ma'am.  We called Visa directly and it was declined.
Woman: So [...]]]></description>
		<link>http://www.adrianneblackfire.net/csrfiles/index.php/?p=107</link>
	</item>
	<item>
		<title>Case # 104</title>
		<description><![CDATA[When I moved to my current position, my exposure to the basic stupidity of humanity was severely limited...or so I thought.

Conversations like the one I just had over IM for the last hour should not still be happening after someone's worked here for several months.

Without going into too much proprietary detail, our primary service involves [...]]]></description>
		<link>http://www.adrianneblackfire.net/csrfiles/index.php/?p=106</link>
	</item>
	<item>
		<title>Case # 103</title>
		<description><![CDATA[Yeah, I know this is probably a very common conversation, but I had to share...

Me: What operating system are you using?
Customer: My scanner is an HP...
Me: That's not what I asked you, sir.  What operating system are you using?
Customer: I have a Dell...
Me: That's what kind of computer you have.  What... what version [...]]]></description>
		<link>http://www.adrianneblackfire.net/csrfiles/index.php/?p=105</link>
	</item>
</channel>
</rss>

