Case # 105
June 7th, 2006 by Adrianne BlackfireAn oldie, but a goodie…
Me: Ma’am we can’t call your bank, because we’re not their customer.
Woman on phone: Yes you can, people do it all the time. You can call them and get an approval.
Me: We already tried to call the charge in, Ma’am. We called Visa directly and it was declined.
Woman: So you called my bank all ready.
Me: No, we called Visa.
Woman: Well, you need to call my bank and get an approval code from them.
Me (to myself): Yes, because that’s going to work…
Me (to her): Okay, give me the information…
She does… I put her on hold and call her bank… Just to prove a point…
Me: Yes, one of your members is insisting that I call you, to get a charge approved.
Bank: Is the customer on the phone?
Me: She’s on the other line.
Bank: Can you patch her into this call.
Me: No, I really can’t (NOTE: everytime I’ve tried this, it’s ended in disaster).
Bank: What’s the account number?
Me: It’s 4XXXXXXXXXXXX
Bank: Name?
Me: Customer’s name
Bank: Well, we can’t discuss why the charge is declining with you. You’ll need to tell her to call us.
Me (to myself): HA!!!
Me (to the bank): Okay, thanks! ::click::
Back to the customer…
Me: Okay, I just got off the phone with your bank and they won’t tell me why the charge is declining. They want you to call them, to discuss it.
Woman: Okay, I’ll have to do that, then… ::click::
Me: I told you so…
