The CSR Files

Yeah, I know this is probably a very common conversation, but I had to share…

Me: What operating system are you using?
Customer: My scanner is an HP…
Me: That’s not what I asked you, sir. What operating system are you using?
Customer: I have a Dell…
Me: That’s what kind of computer you have. What… what version of Windows are you using?
Customer: XP, I think…

::sigh::

This isn’t really a case number, per say… More like a list of customers who should be banned from emailing customer support:

1. Can’t or don’t know how to set the word wrap on their email programs
2. Use pink or other painfully bright fonts when writing to support
3. Use pink or other painfully bright background colors when writing to support
4. Use annoyingly busy email stationary
5. Insist on arguing about why screen shots are needed

I must really be tired, if I can’t think of any more right now… Hmm….