September 21st, 2005 by Adrianne Blackfire
“As I said these inconsist charges 1st then 31st in the same month cost me over charges twice. I understand they are for different months but don’t bill me twice in the same month or close my account.” - Um… this would be because your billing date is on the 31st of the month, dearie… So if there aren’t 31 days in a month, your billing date is moved to the 1st of the next month. Now, I’m sorry if this causes problems for you but we can’t change the calendar just for you.
Posted in Quotables | No Comments »
September 9th, 2005 by Adrianne Blackfire
So after dealing with the guy who handles all of the customer service issues that are filtered down from upper management, a (now former) customer of ours insists that he had to call four additional times to get his refund processed… We have record of none of these calls…
Not only that, but the man INSISTS that on his last call, he had someone in our first level support crew personally walk his refund over to our billing department…
That’s funny… I didn’t know that Jesus worked for my company… How else would someone in INDIA be able to WALK a refund request all the way to California?
Posted in Stupidity | No Comments »
