The CSR Files

So my favorite little idiot is at it again. See this girl likes to tell everyone how to do their jobs. She thinks she can do everyone’s jobs better. Yet, when SHE fucks up, and we call her on it, she acts like we’re attacking her.

So she hands me this postit with a phone number on it… telling me that a customer wants me to call them back at said number… except that she forgot to write down his information and didn’t log the call.

So how am I supposed to call this mythical person back without ANY information to go on?

Her solution is to suggest calling him back and asking for his account information before I can tell him what I need to tell him. Now what I have to tell him I don’t really need his account information for, but this is stuff that I’d prefer to have ahead of time. I like to know what I’m getting into BEFOREHAND…

So I call the customer back and I get his answering machine, which this long and boring political message on it. Rather than listening to the whole message, I hang up.

When she asks me if I called the person back, I tell her I did, but I got a machine. She asks if I left a message. I tell her no I didn’t because I don’t have the specifics of his account. She proceeds to ask me why I can’t just leave a message telling that what he’s asking for isn’t possible, without his account information? Because that’s not the way I work, okay? What does she want me to do? Leave a message explaining that the she screwed up and didn’t give me what I needed to provide the customer with an INFORMED answer, instead of sounding COMPLETELY lame?

::sigh::

Ah… my favorite calls!

The dumb bitch I just finished talking to has been getting charged by my company for the past 2+ years… And wants us to refund her in full PLUS interest (that part’s new… people don’t usually demand interest).

Now all of this time, the woman has assumed that charges from my company are part of her regular internet service subscription and has NEVER questioned them until now. So how is this OUR fault?

Come on, people! At some point, whether charges to YOUR credit card are approved by you or not is YOUR responsibility, not mine, not my company’s. If YOU don’t know what you’re getting charged for, don’t go threatening to give MY name to the FCC or the police department or your lawyer or whatever because it’s not MY problem.