Snippets of a conversation with some idiot.
Me: I wan't you to run a search for *.doc
Customer: You want me to search for "star.doc"
Me: ... No. I want you to look for "*", that's Shift-8 ".doc"
Can I get an anvil, please?
More fun with credit cards:
Me: Do you have the account number?
Dude: No I don't
Me: What email address did you use?
Dude: I don't remember
Me: What's the credit card on file?
Dude: Okay that I can give you. The last four digits...
Me: Sir, I need to whole credit card number
Dude: Okay... Honey! I need the card number
Dude's Wife: Mumble, mumble, mumble...
Dude: Okay it's XXXXXXX... and the last four are XXXX
Me: Sir, that's only 10 numbers.
Dude: Hold on, we're getting the card...
10 Minutes later we finally resolve his issue...
It boggles my mind that no one seems to have any shred of common sense these days. (Yeah, yeah, I know. "Common sense isn't common.")
A Customer called in wanting to know how he could get a list of numbers assigned to his account. Here's a brief idea of how the conversation went:
EW: Have you received your login information for the Administration website website yet?
HIM: (Dead Silence)
EW: A five digit ID number and password?
HIM: Oh! Yeah! I didn't think those were actually good for anything.
EW: (sigh)
ESOWOLF: "Do you have another email address on a different ISP we could use to test?"
CUSTOMER: "Sure. try this one." (after test) "Still didn't get the message."
ESOWOLF: "Sir, what ISPs are each of these vanity domains through?"
CUSTOMER: "They're both on Earthlink."
- And once again, I begin to wonder how it is that I'm not running the world right now...
ESOWOLF"May I ask why you wish to cancel your service with us?"
CUSTOEMR: "No, because I don't need it any more."
- ::sigh:: I just love contradictions...
Customer: "why am I asked for a credit card authorization each time i try to add money to my account?"
Esowolf: "what card number are you trying to charge to sir?"
Customer: "well, this time..."
Esowolf: "sir, are you trying to use a different card each time?"
Customer: "Well, yes."
Esowolf: "Sir, that's why you're being asked for authorization."
- I'm beginning to wonder how exactly this world functions with all these brain trusts running around.