CANCEL THIS SERVICE. THE PACKAGE DID NOT ARRIVE TO MY HOME WITH INSTRUCTIONS ON HOW TO USE THE PRODUCT.
Okay... umm.... we're an internet company... we provide an internet service... with software you can download... We don't SEND any packages...
From the mouth and tiny brain of the same co-worker who doesn't know her geography...
Airhead: This customer backed up his files but they're not on the disk
Me: Have him send us the disk.
Airhead: How's he going to do that?
Me: US Postal Service.
Why me?
I am an intelligent person, but your customer service terms contract left my head spinning. Is this like Bill Clinton's "It depends on what the meaning of the word is is." Only here I'm asking, does it depend on what the meaning of the word free is? In the past couple of days, techno-birdbrain that I am, I Installed (I think) your what I thought was free service, which I understood to be free because of its limitations. Does free mean without cost? " " " " payment due? " " " " charge? " " " complimentary? Perhaps free means gratuitous, gratis, or on the house? I got the response that my account number is xxxxxxxxxx, my pin is xxxx, and my order is xxxxxxxx. It is something I have gotten along without for several years, but I thought it would be a useful feature to have in case I ever needed it. Please obliterate the above-cited account, and let me know whether you do in fact offer a free service. I am sorry for the misunderstanding.
Here's a question... did we ask you for your credit card when you signed up? If we did, then it's not free. If we didn't, then it's free... until such time as we make you upgrade... ^_^