So one of the reps here gets this call from a guy who's having trouble opening files he receives from us. But when the rep asks the guy to find the file he's having trouble with, the man draws a blank. Apparantly, the customer's never actually received a file from us yet... How does one open a file one has not yet received?
We received a letter from this customer demanding that we cancel his account. The customer did not send us any information we could use to look up the account. A rep called him to get the credit card number on file so we could close the account. The customer became very hostile and insisted that if we couldn't look up his account by name, he should speak to a supervisor.
After minutes of me convincing him that we weren't able to look up his account by name in our database (during which time he informed me repeatedly that if we couldn't cancel his account with his name, he would go to his attorney and the NYC attorney general), he finally relented and gave us his cc #. And guess what? The account I found wasn't even UNDER his name. When I informed the customer of this, he confirmed that the account was not, in fact set up under his name, but under a name that he has never once provided in ANY of the email communications, nor in his letter or phone conversations he's had... but a name that we should have known about, none the less.
Account is now canceled.
Customer sends us an email... ONE email, as far as our records can see....
I answer her question...
Here is the response I receive:
"i want the name of the president and contact information on your company and
if you cannot supply it, i will ask our attorney generals office to assist
in this matter, Adrianne V try reading all the emails sent to your company if
you need assistance in learning how to read try obtaining hooked on phonics"
Excuse me while I try very hard to come up with a CIVIL response to this...