Guy called up today... expecting us to refund charges made to his credit card between May 2001 and November 2001... because he didn't think to look at his credit card statements until January 2002. - I just love it when people assume that it's MY responsiblility to take care of their shit...
So... The guy I was just talking to has been trying to cancel his acct since June right? There's no record of a request anywhere. It turns out that the guy's been trying to remove the credit card details from his account since June ASSUMING that we would know that he wanted to cancel his account. - Mind reading... apparantly a required trait in customer service reps....