January 24, 2002

Case # 33

Guy wanted to speak to a supervisor (me) because he JUST realized he had two accounts with us... FOR THE LAST 8 (E-I-G-H-T) MONTHS. And just because he's too fucking lazy to check his credit card statements every month, he wants a full refund on his second account. I'm only giving him 4 months. He didn't like that answer.... He'll be calling back to talk to the boss tomorrow.... Of course, if he doesn't get his refund, he says he'll give us bad press... Like I haven't heard THAT one before. GRRR

Posted by adriannevandal at 05:45 PM | Comments (0) | TrackBack

January 23, 2002

Case # 32

The guy from yesterday wrote back. I canceled his account.

Posted by adriannevandal at 04:30 PM | Comments (0) | TrackBack

January 22, 2002

Case # 31

Received this email from a guy who said that he would charge us $1500 for each spam email we sent him... Got news for you pal! Free service equals spam! Deal with it.

Posted by adriannevandal at 03:15 PM | Comments (0) | TrackBack

January 18, 2002

Case # 30

"Hi my name is ________ i trying to log on to acount and the computer tells me im loged out and someone named cookies is using my site. Can you tell me what to do? I dont know anybody by that name. Thank you." - I'm really not sure how to comment on this one...

Posted by adriannevandal at 03:30 PM | Comments (0) | TrackBack

January 15, 2002

Case # 29

Tossed myself on the phones for a couple of days only to remind myself just how dumb humanity is. I swear I told at least 5 people in as many days that downloading software does not automatically install it....

Posted by adriannevandal at 08:30 AM | Comments (0) | TrackBack