September 28, 2001

Case # 17

You can't treat customers like this! I demand a formal apology and the reinstatement of my account! - Sorry, bub. Dispute charges; pay the consequences.

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September 26, 2001

Case # 16

Well, under what circumstances would you do that? Would you do that if I had like a 3MB document that had to go through? - No ma'am we're NOT going to shut down the entire system and change it so you can send out your overly large document.

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September 23, 2001

Case # 15

"I know the service in New York are not working, and you gave me a temporary fix last week, but I need my service to be working NOW." - So does everyone else in New York... you're point?

YOU SUCK! - No I blow actually... sorry... couldn't resist.

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Case # 14

ESOWOLF"May I ask why you wish to cancel your service with us?"
CUSTOEMR: "No, because I don't need it any more."

- ::sigh:: I just love contradictions...

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September 17, 2001

Case # 13

What's an OS? - WebTV must die.

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September 15, 2001

Case # 12

Anyone who called in to bitch about why service in New York and New Jersey hasn't been restored. I'll tell you what! You want your service restored? Go dig the cut fiber optics out from under 110 floors of rubble! You may even find a survivor or two! - Sorry... I didn't think I was loud enough yesterday...

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September 14, 2001

Case # 11

Anyone who called in to bitch about why service in New York and New Jersey hasn't been restored. I'll tell you what! You want your service restored? Go dig the cut fiber optics out from under 110 floors of rubble! You may even find a survivor or two!

Posted by adriannevandal at 07:45 PM | Comments (0) | TrackBack

September 10, 2001

Case # 10

I thought it was supposed to be "FREE". I do NOT have a REAL computer to download any software!!! I do NOT want the "FREE" service!!!! - I'm trying to decide who to shoot first here, this idiot or the inventors of WebTV...

Posted by adriannevandal at 09:10 PM | Comments (0) | TrackBack

September 07, 2001

Case # 9

Customer: "why am I asked for a credit card authorization each time i try to add money to my account?"
Esowolf: "what card number are you trying to charge to sir?"
Customer: "well, this time..."
Esowolf: "sir, are you trying to use a different card each time?"
Customer: "Well, yes."
Esowolf: "Sir, that's why you're being asked for authorization."

- I'm beginning to wonder how exactly this world functions with all these brain trusts running around.

Posted by adriannevandal at 11:50 PM | Comments (0) | TrackBack

September 04, 2001

Case # 8

What the hell is your problem?!?!?!?!?!!?!?!?!!? I used to highly regard your service and refer customers...getting ready to start yourcompanysucks.com site. Why DO YOU NOT HONOR YOUR CLIENTS REQUEST? I WILL PHYSICALLY COME TO YOUR OFFICE WITH AN ATTORNEY AND START A CLASS ACTION LAWSUIT AGAINST YOUR FREAKIN' COMPANY IN ABOUT A SECOND IF I DO NOT GET CONFRIMATION OF YOU CANCELLING MY FREAKIN' SERVICE IN ONE DAY. PERIOD. WHAT THE HELL IS YOUR PROBLEM AT THIS COMPANY. IF IT IS YOUR INFRASTRUCTURE, DO YOU THINK I WILL EVER USE YOUR SERVICE AGAIN! CALL ME AND/OR CANCEL MY ACCOUNT, OR YOU WILL REGRET. 222-333-4444. NO OFFENSE, BUT YOU ASK FOR ACCOUNT NUMBER AND PIN # ABOVE -- I HAVE NOT USED THIS SERVICE IN ABOUT 8 MONTHS AND HAVE NO IDEA WHAT 3'S I USED TO HAVE -- NEED TO CHANGE YOUR FORM. THE NAME ON THE FORMER ACCOUNT WAS WHO KNOWS OUT OF WHO CARES, WE. - Oooooooooo..... I'm really scared! And look! There's another fifty copies you sent us! How nice!! Doesn't change the fact that you didn't pay attention to your credit card bills for eight months... or that we can't find you under the information provided....

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September 02, 2001

Case # 7

You people have not been responsive to my needs. You have disrespected me. I hate you with a passion. Cancel my service immediately and get out of my life for good. - ................................... Only 2100 cancellations to go...... this is starting to get old.

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